Operator guide

Travellers between South Africa and Zimbabwe message Unyq on WhatsApp, for example "Joburg to Harare on Friday". Unyq shows them the buses that companies like yours have published, and gives them your booking number.

• Unyq does not sell tickets and never handles money. Travellers book and pay you directly, the way they do today.
• Unyq only shows what you publish. If you have not published a fare, travellers are told the fare is not published.
• You can see how many travellers searched your trips and asked for your number (Overview page).

1. Register with your company name, the name on your buses, and your own email and password.
2. Type the 6-digit code we email you.
3. On Company: describe your company, explain how travellers book and pay, your cancellation and luggage rules, and add at least one booking phone or WhatsApp number marked "give to travellers".
4. On Verification: upload your company registration certificate (PDF or photo, up to 5 MB). You can also upload your operating licence or cross-border permit.
5. On Overview: press Submit for review.

Unyq checks that your company is who it says it is. You can build your routes while you wait, but travellers only see them after Unyq has verified your company. If something is missing, you get an email saying what to fix.

"Company identity checked by Unyq" means we checked your company documents. It is not a government licence or a safety approval, and Unyq never says it is. Your licence or permit is shown separately, if you upload it and we check it.

1. Boarding points: add the places travellers get on, for example "Park Station, Bay 4", with directions.
2. Routes & schedules → New route: choose where the bus starts and ends, for example Johannesburg to Harare.
3. Stops: add the towns in between, in order. For each stop, give the time after leaving the first town in minutes (360 = 6 hours). Travellers can then search any part of the trip, such as Beitbridge to Harare.
4. Schedules: choose the days and the departure time (24-hour clock, local time). Unyq creates every dated departure from this for you. Have many timetables? Use Import CSV from Excel; the portal checks every row before anything is saved.
5. Change a date: no bus on a public holiday, a different time on one day, or an extra bus.
6. Fares: add a price for each part of the trip, in the currency you accept (rand, US dollar, ZiG).
7. Press Publish.

Travellers see when you last checked your timetable. Please confirm your schedules at least once a week: open Overview and press All my schedules are still correct, or Still correct on a schedule. Changing a schedule counts too.

If a schedule is not confirmed for a while, Unyq emails you a reminder. If it is still not confirmed after that, Unyq stops showing it to travellers until you confirm it, so that nobody waits for a bus that no longer runs. The portal shows the exact number of days.

Your timetable is shown to travellers as an advertised schedule. On Departures you can tell travellers more about one specific bus:

• Confirm running: travellers see "Confirmed by your company". Only confirm when you know the bus is running.
• Delayed: say how many minutes late.
• New time: moves that one bus. Any earlier confirmation is removed, because it was for the old time.
• Cancel bus: travellers see it is cancelled, with your reason.

For news that affects many travellers, such as long border queues, post a Travel update. Unyq checks each update before travellers see it.

On Team, invite colleagues by email. Staff can manage routes, schedules, fares, departures and travel updates. Managers can also change company details. Only the account owner can add or remove people. Remove anyone who leaves your company: their access stops at once.

Travellers can also report wrong information or a scam. You see these reports on your Overview page, without the traveller's details, so you can correct your information.

• Publish only buses you really run, and keep times and fares correct.
• Never confirm a departure you are not sure about.
• Never tell travellers they are paying Unyq or that Unyq made their booking.
• Only use contact numbers your company controls; Unyq may check them.
• Unyq may suspend a listing after reports of fraud or repeated wrong information, and will tell you why.

Forgot your password? Use Forgot your password? on the sign-in page. For anything else, contact the Unyq team at the address given to you when you joined the pilot.